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Frequently Asked Questions

Q: What is the age requirement for children’s tickets?
A: Hertz Arena requires children who have reached their second birthday by the date of the game to have a ticket for entry. Children under two years of age must sit on the lap of a guardian. 


Q: How much does parking cost?
A: Parking for Everblades games is $15. In addition, the first 50 Lexus vehicles will have free parking at Hertz Arena for all events, available on a first come-first serve basis. Hertz Arena has 2,000 parking spaces within a short, safe walking distance to the arena. There is also additional parking within walking distance at the Miromar Outlets shopping center.


Q: What size bag can I bring into the arena?
A: Hertz Arena has recently moved to a clear bag policy for all events. Fans are still permitted to bring small purses, clutches or wallets, but those items can measure no more than 6.5 in. x 4.5 in. For more information on the new bag policy, please see Hertz Arena Rules & Regulations here.


Q: What can I bring into the arena?
A: Please see Hertz Arena Rules & Regulations here.


Q: Where is the Everblades customer service table located?
A: Customer service is located in the concourse behind Section 104.


Q: How do I get to Hertz Arena?
A: See map & directions here.


Q: What time do the doors open?
A: Doors open one hour prior to puck drop. Breakaway Sports Pub opens two hour prior to puck drop. 


Q: What is the temperature inside the arena?
A: You can expect the temperature during hockey season to be a bit cooler than usual, typically in the low 60s.

Q: How can I request a birthday message for a game?
A: You can request a birthday message on the video board during the game by visiting It is free to request for a Blades 365 Member or a suite attendee. It is a $5 charge for just a message and $10 for a message and a photo. Please note that any requests within 24 hours of a game are not guarenteed.